Bespoke Serenity
Bespoke Serenity
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Perfect for any room, this sleek, modern design evokes a sense of comfort while highlighting art as an extension of your personality and lifestyle. Each stroke and texture has been carefully designed to give it a sense of authenticity, as if it were handmade, without losing the sophistication of a contemporary work of art.
Acrylic prints add depth and impact to any artistic creation. Built to last and guaranteed to add sophistication to any space, they are lightweight, shatterproof and temperature resistant, making them easy to mount on the wall. They are made with high quality materials to maintain the vibrancy of colors and sharpness of detail for years to come.
Features:
- Material: Acrylic for a sleek, modern finish with vibrant colors and enhanced details.
- Thickness: 4 mm (0.15 in) for a solid, durable base.
- Design: Straight corners for a clean, contemporary design. Transparent backgrounds are not allowed; if no color information is provided, the background will be white to ensure the best possible image presentation.
- Hanging kit: Includes hardware with screws for easy installation; screw holes in each corner, 14 mm (0.55 in) from the edge, with an 8 mm (0.31 in) diameter hole and a 15 mm (0.6 in) screw head.
- Available sizes: 18 sizes; inch.
- Packaging: Sturdy packaging ensures that the acrylic print arrives in perfect condition.
- Printing and shipping: Printing and shipping upon request, no minimums.
Shipping times
Shipping times
Shipping times generally vary from 2 to 7 business days.
RETURN POLICY
RETURN POLICY
Thank you for your purchase at Alttori. We strive to provide you with high-quality products and an excellent shopping experience. However, because our products are customized and made to order, returns and refunds are handled according to the following terms.
1. Returns
Since all our products are customized and made to order through Gelato, we do not accept returns for change of mind or errors in orders made by customers, such as incorrect color or size. This is because each item is produced specifically for you and cannot be resold.
Exceptions:
We accept returns only if:
- The product arrives defective or damaged.
- There was an error in printing, design, or the product (e.g., the printed design is incorrect or the product does not match what was ordered).
If your product has any defects or manufacturing errors, please contact us within 7 days of receiving your order to resolve the issue.
2. Refunds
If your product arrives damaged or defective, or if we made an error in production, we offer a free replacement or a full refund, depending on the situation.
To process your refund or replacement, you will need to send us a photo of the damaged or defective product along with a brief description of the issue. This will help us speed up the process.
Refund process:
- If the product is defective or damaged, we will offer a free replacement or a full refund to your original payment method.
- The refund or replacement will be processed once we verify the issue and confirm that the product has a defect or production error.
3. Order Changes
Since our products are customized and made to order, we cannot offer changes to orders once they have been processed. We recommend that you carefully review the information before completing your purchase.
4. How to Request a Refund or Replacement
If you need to request a refund or replacement, follow these steps:
- Contact us at soporte.alttori@gmail.com.
- Include your order number and a detailed description of the issue.
- Attach photos of the defective or damaged product.
- Wait for our confirmation to process your refund or replacement.
5. Processing Times
- Refund or replacement requests will be processed within 2 to 10 business days from the receipt of the request.
- The refund will be issued to the original payment method used for the purchase.
6. Shipping Costs
In the event that a refund or replacement is authorized due to a defective product or production error, we will cover the return shipping costs. If the customer simply changes their mind, shipping costs are non-refundable.
7. International Shipping Policy
Delivery times may vary depending on the destination, and Gelato handles shipping from the nearest production center. We are not responsible for shipping delays caused by customs, unforeseen events, or issues with the shipping carrier.
Thank you for choosing Alttori! We are committed to providing you with the best quality and service possible. If you have any questions, please feel free to contact us.
